The same can also be experienced when there is a hotspot connection but the data connection is not available.ĭisclosure: We are an Affiliate with Alibaba. One of the most frustrating things in life is being connected to WiFi but the connection is not available. If you're still experiencing the problem, call us at 1-87.Why Is My Hotspot (Android) Connected But Not Working?.Make sure the outlet works with another device, like a lamp. Plug the Mobile Hotspot into the charger first, then plug the charger into a wall outlet.Use the charger that came with the device.Check the charging indicator lights up when you plug in your Hotspot.Standalone Mobile Hotspot equipment doesn't turn on It's best if you can call from a different phone than the one you are having issues with. If you're still experiencing the problem, call us at 1-87. Delete the Wi-Fi profile on the connecting device and re-add it.Restart the devices you are trying to connect to the Hotspot.Update to latest firmware version for all devices.Check that the connecting device Wi-Fi is turned on.Verify that the Mobile Hotspot or Smartphone Mobile Hotspot feature is turned on.If you're roaming, check out our Data Passes. Make sure you're in T-Mobile coverage and have at least 2 bars of signal in your area.If you need help with doing any step on the device, visit visit our Device tutorials.If the Hotspot is plugged into a USB port, disconnect it.The connecting device must have a b/g Wi-Fi radio.Mobile Hotspot devices only support using WPS security.T-Mobile standalone Mobile Hotspot devices, not your phone, that provide a Wi-Fi connection for other devices. If you need help setting up this feature or with any of the steps below, visit our Device tutorials.
If your phone can load a web page the T-Mobile data works.Check the the T-Mobile app to verify that you haven’t exceeded the high-speed data amount included in your plan.Supported T-Mobile phones and tablets that use your T-Mobile network as Wi-Fi for other devices. Hotspot connection issues Smartphone Mobile Hotspot (SMHS) Make sure it's connected to the right Wi-Fi network. If they work are expected, the hotspot is not the problem.Ĭlose or disable any programs running in the background and clear the browser cache & history. Try accessing a different website or app. If not, the problem is not with the hotspot. Test to see if it can successfully connect to other Wi-Fi networks. We can't support game systems, TVs, or non T-Mobile phones or tablets.Ĭheck that all timeout, power saving, or hibernate features are off. Try connecting a different computer or T-Mobile device to the hotspot. Make sure it is within 15 feet of the hotspot. We want you connected, and Mobile Hotspot should give you Wi-Fi wherever you go.
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